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March 28, 2009

Replacing a Card: Lost in Translation?

Filed under: corporate Responsibility,HSBC,Plastic Money,QoS — Vickram Crishna @ 10:12 am

I discovered the downside of having my (credit, debit) cards stolen: having to deal with the process of getting a replacement. The hero of this epic adventure turned out to be HSBC, the world’s local bank, or whatever it is they currently take pride in being.


It began when I discovered my wallet had been stolen. Later the same day, by a fantastic coincidence, a courier turned up from HSBC, with a replacement card for my debit card, which I thought was quite timely. Still, the lost card was floating around in someone’s hot little hands, and blocking it seemed a priority.

Silly me. (more…)


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